Faiz Muhammed

Transformation, PMO & Operational Excellence Leader

Profile summary

Career highlights

Key skills

Professional experience

Defines program transformation strategy, steering enterprise ecosystem concepts, digital workflows, and cross-functional alignment across business and technical domains without direct reporting hierarchy limits.

• •Converted fragmented service needs into structured modules, scalable workflows, governance layers, and functional requirements.
• •Developed executive-ready transformation narratives, process concepts, requirement structures, and decision support material.
• •Collaborated across business, UX, development, QA, product, PMO, and leadership stakeholders to drive delivery alignment.
• •Strengthened delivery discipline through requirement clarity, issue tracking, progress visibility, and cross-functional coordination.
• •Promoted agile collaboration, service ownership, and governance discipline in support of a scalable digital operating model.

Shaped government relations protocols and staff service operations, steering cross-functional execution to uphold compliance standards, accuracy, and daily service continuity across internal teams.

• •Improved workflow clarity, documentation discipline, and service consistency across regulatory coordination processes.
• •Identified process gaps and improvement opportunities to reduce manual follow-ups and improve turnaround visibility.
• •Informed transformation thinking regarding employee lifecycle services.

Steered property operations and tenant services, reporting directly to executive stakeholders to coordinate maintenance and purchasing workflows across the portfolio.

• •Directed tenant relations and issue resolution processes, resulting in enhanced customer satisfaction and improved occupancy rates.
• •Executed maintenance workflow improvements through structured request tracking, vendor coordination, and strict closure discipline.

Directed process improvement initiatives across corporate service operations, identifying workflow inefficiencies and service delays while supporting process standardization, documentation, and internal coordination.

• •Steered building access control through robotics automation and Al Hosn integration during the 2021 to 2022 period.
• •Received the Outstanding Project Contribution Award in 2022 from e and HOLDCO for robotics automation and access control implementation.

• •Strengthened operational discipline by implementing tracking frameworks through Microsoft 365 tools.

• •Delivered the Musa'ed Digital Platform and the Private Health and Social Club Revamp project, earning consecutive Outstanding Project Contribution Awards in 2015 and 2016.
• •Earned recognition as Best Automation Project of the Year from Etisalat Admin and Corporate Support in 2018.

• •Handled administrative processes for official entities.

• •Processed office documentation and correspondence to maintain administrative workflows.
• •Executed translation tasks and bilingual administrative support across internal communications.

• •Revamped the eClub environment to strengthen member engagement and operational discipline.

Certifications

Languages